Patient Care Coordinator for Local Medical Practice

Northland Audiology & Hearing Services, Southeast Alaska’s only private audiology practice, is looking for a mature, charismatic, reliable Patient Care Coordinator in our Juneau office. We are a dedicated team and fully embrace our goal of “helping others live their best life”. This includes our patients, our vendors, ourselves and our co-workers. We are invested in hiring a team member who is also committed to a collaborative and positive workplace culture.

We work primarily with the older, hearing impaired clientele, so patience and compassion are imperative. Our ideal candidate is an independent thinker and self motivated. He/she also has computer knowledge and is detail-oriented and is not rattled by interruptions. Our organization believes in promoting from within and we strongly encourage training, development and ongoing learning. This is a hands-on, rewarding position where you will have direct patient contact, as well as be responsible for many administrative duties.

If you are interested in working with our company, this position is the beginning of your journey.

JOB DESCRIPTION
• Ensuring a positive and engaging environment for every patient who calls or walks into the office
• Answering phone calls & scheduling appointments according to practice guidelines
• Checking patients in/out
• Processing patient payments
• Confirming appointments /appointment reminder calls
• Administration of Patient Medical Records and inventory
• Collecting insurance information
• Organizing front office, including filing, receiving and distributing mail and parcels
• Supporting the Audiologists with their duties as delegated
• Assisting the office manager in managing and coordinating all logistic aspects of the practice
• Performing sales-related duties as assigned, to include basic paperwork and sales agreements
• Participating in company and office meetings and training programs as required
• Light housekeeping around the office, including restocking supplies, wiping down surfaces, etc.

JOB REQUIREMENTS
• Customer service experience in a medical setting, hospitality or spa environment
• High school diploma or equivalent required, some continuing education preferred
• Ability to pass background check
• Consistent attendance
• Strong computer skills and technical knowledge are a must

Successful applicants will be able to demonstrate the following:
• Impeccable business ethics
• Outstanding interpersonal skills that allow effective working relationships with diverse patient and medical practice populations; including listening, sales, and problem-solving skills
• Strong work ethic and ability to work independently with limited supervision
• Strong oral and written communication skills
• Creating, identifying, and capturing helping opportunities
• Ability to solve problems and provide solutions and/or escalate to the appropriate personnel
• Ability to learn on-the-job and implement professional feedback

BENEFITS
This position starts at $25/hour, but may be higher depending on experience. Typical schedule is 8am-5pm Monday – Friday with a one-hour lunch break but we can be flexible for the right candidate. Opportunity for monthly bonuses. Vacation, sick, and holiday pay along with a pre-taxed monthly stipend towards the health insurance of your choice and a monthly pre-taxed child-care stipend are given to all full-time employees. 401k is available after the first full year of employment.

HOW TO APPLY
If you are interested in joining our team, please email intakeATnorthlandaudiologyDOTcom for instructions.