Laguna Beach Lodge is HIRING Night Audit Agent!

Palisociety is growing their team in Laguna Beach

Who Are We?

ABOUT PALISOCIETY:

Palisociety is a fully integrated hospitality company that acquires, programs, develops, owns and operates unique hotels and residences across the country under three distinct monikers: Palihouse, Palihotel, ARRIVE by Palisociety and a collection of independently branded properties. We aim to enhance the lives of our guests and the local community, by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff and trusty service.

Palisociety’s four brands feature 13 hotels and 23 restaurants and bars in current operation. Across the portfolio, five additional hotels are under construction and anticipated to open by Spring 2022, along with a development pipeline of 15 properties in discussion/planning phase. Palisociety properties have been featured on Conde? Nast Traveler’s Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit www.arrivehotels.com or follow @arrivehotels

Who Are We Looking For?
Night Audit Agent | Laguna Beach Lodge

NIGHT AUDIT AGENT | LAGUNA BEACH LODGE

WHO WILL LOVE THIS POSITION?

An individual who likes working overnight and enjoys ensuring the safety of the property and guests
An experienced hotel guest services professional who enjoys working closely with guests to ensure their needs are being accommodated
An individual who is independent, self-driven and a problem solver

WE OFFER:

Competitive wages
Referral bonus program
401(k) retirement plan
Medical, dental, and vision insurance
Employee assistance program
Employee discounts at our Hotels and Restaurants nationwide
Progressively increasing paid vacation plan

POSITION PROFILE:

The Night Audit Agent is responsible for completing the night audit and overseeing the nightly operations of the front office and night audit staff. This position is the contact point for guests and other hotel departments during the “graveyard” shift.

ESSENTIAL FUNCTIONS:

Liaise and communicate positively with guests, colleagues, and vendors
Strengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offered
Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standards
Execute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standards
Execute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performance
Inputs and receives resident information into Opera and other interfaces as required
Execute all cashiering processes, inclusive of posting charges to accounts in Opera 
Work cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patrons
Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management
Comply with company and departmental rules and regulations at the hotel
Maintain a professional, neat and well-groomed appearance adhering to hotel grooming standards
Perform any other reasonable duties as required by management
Reconcile and complete all daily front desk agent work
Balance room posts and close day
Run accounts receivable reports
Provide next day reports for hotel
Address complaints, glitches and/or requests in a very friendly and professional manner. Ensure that all are resolved or addressed with the proper department manager
Investigate all safety issues reporting during the shift to find their cause, and give recommendation to avoid repeated issues. Initiate investigations and complete incident reports when necessary
Communicate all GST complaints and issues to the General Manager and/or Supervisor
Conduct multiple property safety and security walks-through.
In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with the General Manager.
Perform any other reasonable duties as required by management.

REQUIREMENTS:

Skills/Knowledge Required:

Must possess a positive attitude
Must be energetic and outgoing
Must be service oriented
Must be a team player
Must be able to multi-task
Must possess excellent interpersonal, analytical, and organizational skills
Must have knowledge of basic arithmetic
Must have the ability to input data and access information on the computer
Flexible schedule- must be available to work a variety of shifts
Fluency in English both verbally and non-verbally
Provide legible communication and directions
Ability to input and access information in the property management system/computers/point of sales system
Ability to perform job functions with attention to detail, speed and accuracy
Ability to prioritize and organize
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand guest’s service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

Come join our team today!