??Laguna Beach Lodge is HIRING Front Desk Agent!

Palisociety is growing their team in Laguna Beach

Who Are We?

ABOUT PALISOCIETY:

Palisociety is a fully integrated hospitality company that acquires, programs, develops, owns and operates unique hotels and residences across the country under three distinct monikers: Palihouse, Palihotel, ARRIVE by Palisociety and a collection of independently branded properties. We aim to enhance the lives of our guests and the local community, by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff and trusty service.

Palisociety’s four brands feature 13 hotels and 23 restaurants and bars in current operation. Across the portfolio, five additional hotels are under construction and anticipated to open by Spring 2022, along with a development pipeline of 15 properties in discussion/planning phase. Palisociety properties have been featured on Conde? Nast Traveler’s Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit www.arrivehotels.com or follow @arrivehotels

Who Are We Looking For?
Front Desk Agent | Laguna Beach Lodge

FRONT DESK AGENT | LAGUNA BEACH LODGE

WHO WILL LOVE THIS POSITION?

An experienced hotel guest services professional who enjoys working closely with guests to ensure their needs are being accommodated
An individual who is independent, self-driven and a problem solver

WE OFFER:

Competitive wages
Referral bonus program
401(k) retirement plan
Medical, dental, and vision insurance
Employee assistance program
Employee discounts at our Hotels and Restaurants nationwide
Progressively increasing paid vacation plan

POSITION PROFILE:

The Hotel Front Desk Agent is responsible for check-in/check-out of hotel guests in a courteous and efficient manner while processing all payments according to established hotel requirements. As one of the first guest experiences, guest interaction should be energetic and accommodating while providing information and assistance to all guests and visitors.

ESSENTIAL FUNCTIONS:

Liaise and communicate positively with guests, colleagues, and vendors
Strengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offered
Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standards
Execute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standards
Execute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performance
Inputs and receives resident information into Opera and other interfaces as required
Execute all cashiering processes, inclusive of posting charges to accounts in Opera 
Work cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patrons
Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management
Comply with company and departmental rules and regulations at the hotel
Maintain a professional, neat and well-groomed appearance adhering to hotel grooming standards
Communicate all GST complaints and issues to the Housemaster and/or Supervisor
Conduct multiple property safety and security walks-through
In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with General Manager.
Perform any other reasonable duties as required by management

REQUIREMENTS:

Skills/Knowledge Required:

Must possess a positive attitude
Must be energetic and outgoing
Must be service oriented
Must be a team player
Must be able to multi-task
Must possess excellent interpersonal, analytical, and organizational skills
Must have knowledge of basic arithmetic
Must have the ability to input data and access information on the computer
Fluency in English both verbally and non-verbally
Provide legible communication and directions
Ability to input and access information in the property management system/computers/point of sales system
Ability to perform job functions with attention to detail, speed and accuracy
Ability to prioritize and organize
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand guest’s service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data

Physical Requirements:

Must be able to stand for long periods of time
Must be able to push, pull or lift up to 25 lbs.

Qualification Standards:

Experience: Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

Come join our team today!