Help Desk Tech help needed (1:00 – 10:00) M/F

Must have a working knowledge of help desk/problem management software and the ability to manage, maintain and utilize features and functions available through the software.

Knowledge of help desk concepts and procedures in logging, tracking, escalating, and resolving problems/issues; must be customer focused.

The Tier 1 Help Desk Technician must possess strong oral and verbal communication skills. They will be required to interact with a wide variety of people at different levels and must be able to effectively interact with them.

Must possess the ability to discuss technical information with non-technical individuals.

Excellent organizational skills with the proven ability to prioritize multiple incidents, ranging from low to medium complexity.

Basis knowledge of telecommunication (VoIP, IP, Ethernet, LAN/WAN) and wireless equipment.